Contact Us

This page explains how to get in touch with the editorial team behind Crypto Casinos, what we can realistically help with, and what you're better off taking straight to an operator's support desk. We're an independent comparison site covering crypto casinos available to US players — we don't hold your funds, run games, or have access to any account you open elsewhere.

What to contact us about

Write in through the contact form or email address published on townshendgroup.com and the message reaches our review team. The things we genuinely act on:

• Factual corrections. A bonus percentage has changed, a wagering requirement was restated, a coin is no longer supported, a site has started blocking your state. Tell us what you saw and roughly when, and we'll re-check it.
• Review requests. A new crypto casino you'd like assessed, especially newer launches that haven't built a track record yet.
• Payout and verification problems. We can't force an operator to pay, but patterns matter. If a site listed here is stalling withdrawals or demanding documents it never mentioned, that feeds directly into our ratings.
• Questions on crypto mechanics. Confirmation times, network fees, stablecoin versus volatile-coin deposits, self-custody wallet basics. General guidance only.
• Commercial and press enquiries. Partnership questions are handled separately from editorial and never routed through the review team's scoring.

What we can't do

• Access, unlock, reset or close your casino account
• Release a withdrawal, reverse a deposit, or recover coins sent to a wrong address
• Award, extend or restore a bonus
• Give legal or tax advice — for anything binding, consult a qualified professional
• Help anyone bypass a geoblock, state restriction, KYC step or sanctions check

Anything account-specific belongs with the operator. Most of the sites we cover run 24/7 live chat, which is usually faster than email and leaves you a transcript.

Before you write: try the operator first

1. Open live chat and state the issue in one sentence, with your username and the transaction hash if it's a deposit or withdrawal question.
2. Screenshot the reply. If the answer contradicts the site's own terms, that's the detail we want.
3. Check the bonus terms page rather than the promo banner — playthrough, time limits, max bet while wagering and excluded games all live there.
4. If the issue involves a Curaçao or Anjouan licence, ask support for the licence reference and complaints route in writing.
5. Still unresolved after a few days? Send it to us with dates. We log it against the site.

Reporting an issue with a listed casino

Our commercial disclosure, plainly: Crypto Casinos earns commission when readers sign up through some of the links on this site. Money never buys a position or a score, and we publish drawbacks for every operator we rank — including the top one. That only works if readers tell us when a listing goes stale. Below are the sites currently ranked highest and the headline offer each advertises, so you can see what you're reporting against.

BetPanda

BetPanda sits at the top of our list on a 10.0 editorial rating, largely because its proposition is simple to verify: 10% weekly cashback, credited on a recurring basis rather than a one-off headline number. Cashback is easier to judge than a big match bonus because there's less playthrough machinery attached — but check the site's current terms for the qualifying-loss calculation, the crediting day, and any wagering applied before cashback is withdrawable, since these are the details operators revise most often. The limitation: a cashback-first structure gives a new player far less starting bankroll than a large deposit match, so if you're depositing once and want maximum initial balance, it won't be the strongest fit. Contact us if the weekly percentage or its conditions differ from what we've published.

CoinPoker Casino

Rated 9.9, CoinPoker Casino is on the list because it approaches crypto gambling from a poker-room heritage rather than a slots-first one, which shows in how the ecosystem is built around its own token and player-versus-player traffic. The advertised welcome offer is a 150% match up to $2,000, and like every deposit match it carries playthrough requirements, a qualifying minimum deposit, a time window and game-weighting rules — read them in full before opting in, because slots and table games rarely contribute at the same rate. The limitation: a poker-led platform generally means a narrower slots and live-dealer catalog than a pure casino brand, so players who mainly want reels won't find the same breadth here.

Cryptorino

Also at 9.9, Cryptorino earns its place by stacking two different bonus mechanics — a 100% match up to 1 BTC plus 10% weekly cashback — so the value doesn't evaporate after week one. Pricing a bonus cap in BTC rather than dollars matters more than it looks: the headline figure moves with the market, and the same is true of any balance you leave in a volatile coin. Read the wagering multiple, the expiry window and whether cashback and the match can run at the same time, as many operators exclude one while the other is active. The limitation: a 1 BTC ceiling is only relevant to very large depositors, and for everyone else the practical value is the cashback, which is the same rate BetPanda advertises.

Others you may be writing about

Casino	Editorial rating	Advertised headline offer
Punkz	9.9	20,000 USDT welcome bonus + 15% cashback
Hyperlucky	9.7	20% daily cashback up to $10,000 + 100 free spins
Winna	9.7	Up to 60% rakeback & 25% instant cashback
Thrill	9.7	Up to 70% rakeback + 10% cashback
BC Game	9.6	Four match bonuses up to $4,000 + 400 free spins
Wild.io	9.5	Up to 350% across first three deposits + 200 free spins
Vave	9.5	Up to 550 USDT + up to €75 free bet + 5% cashback

Every figure above is the operator's own advertising, not a payout we've measured. All of them carry wagering or playthrough requirements, minimum deposits, time limits, maximum bet caps while a bonus is active and game exclusions. Ratings are our editorial scores, not customer-review averages. If a term you were shown at signup doesn't match this table, that's exactly the kind of message worth sending.

Payment questions we get most

Almost every message about money falls into one of a few buckets, and the answers are general rather than site-specific.

• Cost to take part. There's no fee to read this site. At a casino, your cost is what you deposit plus the network fee your wallet charges to send it — Bitcoin and Ethereum gas fees vary with congestion, while Litecoin, Dogecoin and layer-two or Tron-based USDT transfers are typically cheaper.
• Paying in. On-chain deposits from a self-custody wallet or an exchange account, in BTC, ETH, LTC, USDT, USDC, DOGE and whatever other altcoins a given site lists. Always copy the deposit address fresh and, where the site requires it, the correct network — a USDT transfer sent on the wrong chain is usually unrecoverable.
• Getting paid out. Withdrawals go back on-chain to an address you control. Speed depends on the operator's internal approval plus block confirmations; "instant" in casino marketing means the internal queue, not the blockchain. Minimum and maximum withdrawal limits, daily or monthly caps and VIP-tier exceptions all differ by site and should be checked in the cashier before you deposit.
• Volatility. Holding a balance in BTC or ETH means the dollar value moves while you play. Stablecoins like USDT and USDC exist precisely to avoid that, which is why many US players use them for bankroll and only switch for specific promotions.

We publish no guaranteed processing times. If a site's actual payout behavior differs sharply from what it advertises, tell us — that's material to the ranking.

Questions about games and other betting products

Readers often write asking whether a particular category exists at a listed site. In broad terms, crypto casinos cover slots from third-party studios such as Pragmatic Play, NetEnt and others; live dealer rooms running blackjack, roulette and baccarat, commonly supplied by Evolution; RNG table games; and the crypto-native originals — crash, dice, plinko and in-house variants, many of which publish a provably fair seed system you can verify yourself after each round. Provably fair applies to originals; third-party slots rely instead on RNG certification from independent testing labs. We don't publish game counts, because operators change catalogs constantly and the numbers on promo pages are rarely current.

Most of these brands also run product lines beyond the casino: sportsbooks with pre-match and in-play markets, esports betting, and in CoinPoker's case a peer-to-peer poker room. Those sit under different terms from the casino — sportsbook bonuses usually have their own rollover and odds minimums, and casino wagering rarely counts toward sports offers or vice versa. If your question is about a sports free bet rather than a casino bonus, say so, because the rules are not interchangeable.

Legal standing, eligibility and age

You must be at least 18 to use the sites we cover, and 21 where the operator or your state sets that as the minimum — check the individual site's stated age requirement before registering. Nothing here is aimed at anyone below that age.

There is no federal legalization of online casino gaming in the US. The crypto casinos listed on this site are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. Regulated online casino gaming exists in a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. For most US players, offshore crypto casinos therefore sit in a legal grey area. Some states are more explicitly restrictive than others, and operators self-restrict different state lists, so check your own state's law and the site's terms before you deposit. We won't help anyone work around a geoblock, a state exclusion, or a KYC, anti-money-laundering or sanctions check, and "no KYC" is not a route to hiding income or avoiding tax.

US players are generally liable for tax on gambling winnings and on crypto gains. That's a general statement, not advice — speak to a qualified tax professional about your own situation. The same goes for legal questions: we can point at how licensing works, not tell you what's lawful for you.

How we assess the sites you're contacting us about

We research and verify operators rather than gamble at them. There's no testing bankroll behind these reviews, and we don't claim payouts we haven't seen documented. What we check, and re-check when readers flag something, as of our latest fact-check on Sep 23, 2026:

• Licence details as published by the operator, and whether the jurisdiction offers any complaints route
• Supported coins, including whether stablecoins are offered and on which networks
• Full bonus terms — playthrough, expiry, max bet, excluded games — not the banner figure
• Stated withdrawal limits, minimums and any fees the cashier discloses
• Whether identity verification is genuinely optional and at what threshold it kicks in
• Security basics such as two-factor authentication, and the responsible gambling tools on offer
• Support channels and how clearly terms are written

Commission never buys a position. If an operator we earn from performs badly, its score drops, and we say why in the write-up.

Playing safely, and where to get help

Gambling costs money and most sessions end down. Crypto adds a second layer of risk, because the value of what you hold can fall independently of how you play. None of this is a way to make money or fix a financial problem, and nothing on this site should be read as suggesting otherwise. Set a deposit limit before you start, use the cool-off and self-exclusion tools where a site offers them, and be aware that offshore operators may not provide the same player protections or self-exclusion coverage as state-regulated casinos.

If gambling is causing harm to you or someone close to you, the National Problem Gambling Helpline is available at 1-800-GAMBLER, 24 hours a day. Our responsible gambling resources cover limit-setting and self-exclusion in more detail.

Where to go next

If your question is about who writes these reviews and how the scoring works, the team and methodology page answers most of it. For the rules governing use of townshendgroup.com, see our terms and conditions. And if you've read all of that and still have something to raise — a correction, a payout problem, a site we've missed — send it through. Reader reports are the main reason a listing gets re-examined, and they're read by a person, not a bot. Include dates, screenshots and the site name; that's usually enough for us to act on.